This delivery policy sets out our rules and policies relating to the delivery of products under orders made on our website, or by phone, fax or email.
It should be read in conjunction with our terms of sale and our returns policy.
We deliver to locations throughout the world (although we reserve the right to refuse to deliver to any particular location).
Where we accept your order, we will deliver your products to the address for delivery indicated in your order.
When making your order you may select delivery by either:
Full details of these services can be found on FedEx’s UK website (www.fedex.com/GB). We shall not, to the extent permitted by applicable law, be liable for any late delivery of your order where such delay is caused by i) a delay on the part of Fedex and/or ii) your failure to pay applicable taxes, duties or customs and/or iii) any other factor outside of our reasonable control (including delays brought about by customs authorities or any other relevant authorities). If you do not receive your order by the agreed delivery date, please contact us at firstname.lastname@example.org immediately and we will investigate further in order to remedy the situation. None of the foregoing affects your statutory rights as a consumer (where applicable).
Please note, however, that we reserve the right to use an alternative carrier offering a broadly equivalent service to that selected by you.
Where you order through our website, delivery charges will be automatically calculated by the website and added to your order total. Where you order by any other means, we will advise you in writing of the applicable delivery charges.
Delivery charges must be paid at the same time as you pay the price for your order.
We reserve the right to withhold an order until we have received your delivery charge payment in full and in cleared funds.
We will use reasonable endeavours to ensure products are dispatched to you within 5 working days of receipt of your order.
In any event, orders will be dispatched within 30 days of the date of our acceptance of your order.
Signature on delivery
All deliveries must be signed-for. Accordingly, you, or the person to whom you have instructed us to deliver the product, must be available on the delivery date, at your delivery address, to sign for deliveries. You acknowledge and agree that a signature obtained upon delivery at the appropriate address will be conclusive evidence of the delivery.
Failure to deliver
Where our appointed carrier is unable to deliver products or to obtain a signature upon delivery, any re-deliveries and redelivery attempts may be subject to the prior payment of additional delivery charges.